Real prices. No quote form to see them.
Packages, hardware, services, and support — published. Every line item below is what you'll see on the invoice. Volume discounts apply at five units of a single line.
Pick a package. Order. Open.
Every package ships ready to commission. Helm pre-imaged. Bridge pre-flashed. Polaris nodes pre-labeled with MAC, SN, and the channel count printed on the enclosure.
Starter
One room. Two effects. Live this weekend.
The minimum complete system. Helm, a TrueNorth base kit, a Bridge for the operator, and two GPIO nodes for prop triggers. Sized for single-room escape rooms and small museum exhibits.
- Helm Server×1
- TrueNorth Base Kit×1
- Bridge Operator Panel×1
- Polaris G (GPIO)×2
Standard
A complete venue, in a single shipment.
The most common configuration. Adds two audio nodes for ambient and triggered sound on top of the Starter footprint. This is what most haunted attractions and mid-size escape rooms order.
- Helm Server×1
- TrueNorth Base Kit×1
- Bridge Operator Panel×1
- Polaris A (Audio)×2
- Polaris G (GPIO)×2
Pro
Audio, video, and props — every room covered.
Adds two Polaris V video nodes and doubles GPIO. Sized for multi-room walk-through experiences with HDMI signage and triggered video, plus the prop count to keep every room busy.
- Helm Server×1
- TrueNorth Base Kit×1
- Bridge Operator Panel×1
- Polaris A (Audio)×2
- Polaris V (Video)×2
- Polaris G (GPIO)×4
Enterprise
Full venue. Multi-building. Spare on the shelf.
The configuration we ship to full-scale haunted attractions and large museum installations. Four audio, four video, eight GPIO — enough headroom for most venues, plus a spare or two for opening night.
- Helm Server×1
- TrueNorth Base Kit×1
- Bridge Operator Panel×1
- Polaris A (Audio)×4
- Polaris V (Video)×4
- Polaris G (GPIO)×8
Build it your way.
Every product is also sold standalone. Replacement units, additions to an existing system, or custom configurations all order from the same SKUs.
We can build the show too.
Most customers do their own show design in Compose; some prefer to hand the creative over and let us deliver a finished, tested show file. Both are valid; here's what that costs.
| Service | Rate | Notes |
|---|---|---|
| Show Design & Programming | $500 / show | Fixed price per show — cues, sequences, and operator runbook. |
| Node Configuration & Testing | $75 / node | Bench-tested, labeled, and verified before shipment. |
| Network Commissioning | $350 / site | Survey, antenna placement, coverage verification, DHCP audit. |
| Training — On-Site | $600 / day | Plus travel. Up to 6 trainees per session. |
| Training — Remote | $150 / hour | Screen-share, recorded for your records. |
| Show File Updates | $125 / hour | Hourly billing for cue tweaks, seasonal updates, content swaps. |
Pick the response time your venue can live with.
Every new system includes one year of Standard support. Upgrade tiers shorten the clock on Sev-1 calls and add advance-RMA spare shipments so you always have replacement hardware on hand.
| Plan | Standard Included — Year 1 | Professional $1,499 / yr | Enterprise $3,999 / yr | Mission Critical $7,999 / yr |
|---|---|---|---|---|
| Severity 1 — Show down | 24 hr | 4 hr | 1 hr | 15 min |
| Severity 2 — Degraded | 48 hr | 8 hr | 4 hr | 1 hr |
| Annual training included | 8 hr / year | 24 hr / year | Unlimited | Unlimited |
| Phone support | Email only | Phone — business hours | Phone — 24/7 | Phone — 24/7 + escalation |
| Advance RMA | No | No | Yes | Yes |
Show down. Hardware in a known-good state will not run the show. Time-to-acknowledge clock, not time-to-fix.
Show running, but degraded. One zone offline, intermittent triggers, dashboard unresponsive. Time-to-acknowledge clock.
Two ways to get it in the building.
You can install Northstar yourself with the documentation, hand the labor to us, or do a mix — most customers pick a Lead + crew model for the first install and DIY the expansions.
Option A — NSS Lead + Customer Crew
Northstar sends one lead installer; the customer supplies the labor. The lead drives the install, points the crew, and handles commissioning. Lowest-cost path to a venue NSS has touched.
Option B — Full NSS Crew
Northstar handles the entire physical install — lead, crew, project management, the works. You get a finished, commissioned system handed off on a single date.
The fine print, plainly.
- 01
All prices in USD, ex tax. Quoted firm for 30 days.
- 02
Volume discounts available at 5+ units of a single line item.
- 03
Speakers and amplification are NOT included with Polaris A nodes — spec to taste.
- 04
All hardware ships with a 1-year warranty on parts and labor.
- 05
Lead time for in-stock items is 2–3 weeks from order; rush orders accommodated case-by-case.
Ready for a formal quote?
Send the room count and the rough scope. You'll have a line-item quote back in one business day.