Four courses. Taught by the engineers who built the system.
On-site or remote. Most customers book Operator and Show Designer training before opening, then Venue Tech after a few seasons of running the system.
What we teach.
Operator Training
Box office staff, gamemasters, FOH operators
None.
Day-to-day show operation. Bridge button workflow, Cuemaster dashboard, basic troubleshooting steps. The operator should leave this course able to run a full show, recover from a stuck cue, and call for help when they hit something they don't recognize.
- 01Bridge button workflow — Start, Stop, Reset, Maintenance, Server Reset
- 02Cuemaster Overview tab — reading node health at a glance
- 03Manual cue fire from Cuemaster
- 04What to do when a node goes red (and what NOT to do)
- 05Opening and closing checklists
Installer Training
A/V techs, low-voltage installers, customer maintenance crew
Working A/V or low-voltage install experience.
Everything needed to do a site install from a shipping box to a commissioned system. Mounting, cabling, power, network commissioning, node registration, firmware loading, and bench-test procedures.
- 01Site survey — TrueNorth coverage and antenna placement
- 02Mounting and cabling — Polaris node layout best practices
- 03Power planning — USB-C, UPS, surge
- 04TrueNorth setup and DHCP audit
- 05Loading NorthLink firmware on a Polaris node
- 06Commissioning checklist and walk-test
Show Designer Training
Show designers, producers, creative leads
None. Familiarity with cueing concepts helps.
Building shows in Compose. Cues, sequences, schedules, groups, and zones. Testing in the simulator and deploying the .nss.compose archive to Helm. No programming experience needed — Compose is built for designers, not coders.
- 01Compose project structure and the .nss.compose archive
- 02Building a cue — channels, pulses, dwell times
- 03Sequences with conditional gates
- 04Schedules — recurring and one-shot
- 05Group and zone mapping for the operator
- 06Simulator walk-through and deploying to Helm
Venue Tech Training
Facility techs, IT leads, lead show technicians
Installer Training or equivalent.
The full system reference. Networking, troubleshooting, maintenance procedures, firmware updates, and the diagnostic flowcharts. This course is required for any customer holding a Mission Critical support contract.
- 01TrueNorth network architecture and IP plan
- 02HelmOS internals — service, logs, recovery
- 03Cuemaster Maintenance HMI — every tab, every check
- 04NorthLink firmware update procedure
- 05Diagnostic flowcharts — node missing, cue stuck, dashboard blank
- 06RMA process and spare-part planning
Reserve a date.
Training is scheduled directly with us. Most courses book 2–4 weeks out; opening-season slots (August–October) fill earlier — get on the calendar by July if you're a Q4 venue.
Send the course, headcount, target date, and on-site / remote preference.
We confirm the trainer, scope, materials list, and a fixed-price quote.
Show up. Or open the screen-share link. Every attendee gets a certificate.
Ready to book a course?
Email training@northstarshowsystems.com or use the contact form. We'll confirm a trainer and date within one business day.